Privacy Policy

Last updated: September 24, 2025

This Privacy Policy explains how checklescobill.pk (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our website and related services (collectively, the “Service”). By using the Service, you agree to this Privacy Policy.

Important: checklescobill.pk is not an official LESCO/PITC website. We do not generate electricity bills. We only help you access your bill via the official portal and offer tools to make it easier. We do not store your bill data or reference numbers.

1) Interpretation & Definitions

  • Country: Pakistan
  • Website / Service: The website available at https://checklescobill.pk/ and its pages/tools.
  • Device: Any device that can access the Service (e.g., computer, phone, tablet).
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Usage Data: Data collected automatically (e.g., IP, browser type, pages visited, timestamps).
  • Cookies: Small files placed on your device to operate and improve the Service.
  • You / User: The individual or entity accessing or using the Service.

2) What We Collect

A. Information You Provide

  • Contact form details: name, email, subject, message, and optionally a Reference No/Customer ID (if you choose to share it in your message).
  • Support channels: any information you send via email/WhatsApp.

B. Information We Do Not Collect

  • We do not collect national ID numbers, financial details, or passwords.
  • We do not request device storage permissions and do not access files on your device.
  • We do not collect precise geolocation.

C. Automatically Collected (Usage Data)

  • IP address, browser type/version, device info, pages visited, time/date of visit, time on page, and similar diagnostics.

D. Cookies & Similar Technologies

We use:

  • Essential Cookies – required for basic site functions and security.
  • Preference/Functional Cookies – remember choices (e.g., form state).
  • Analytics Cookies – help us understand traffic and improve the Service (e.g., aggregate visit stats).

You can control cookies in your browser settings. Blocking some cookies may impact site functionality.

3) How We Use Your Information

We use information to:

  • Provide & improve the Service (site operation, troubleshooting, UX).
  • Respond to your inquiries and support requests.
  • Analyze site performance and usage trends (aggregate/anonymous stats).
  • Protect our Service (fraud prevention, security, abuse monitoring).
  • Legal compliance and enforcement of our terms, if required.

4) Bill Data & Reference Numbers

  • When you click actions like “Open My Bill”, your Reference No/Customer ID is sent directly to the official LESCO/PITC portal to retrieve your bill.
  • We do not store your Reference No/Customer ID or a copy of your bill on our servers.
  • Any preview summaries we may show are session-based or cached without personally identifying you and are cleared periodically.

5) Legal Bases (where applicable)

We process Personal Data based on:

  • Legitimate interests (running a secure, useful website and responding to queries).
  • Consent (when you submit the contact form or accept non-essential cookies).
  • Legal obligations (record-keeping when required).

6) Sharing & Disclosure

We do not sell your Personal Data. We may share information with:

  • Service Providers (e.g., hosting, analytics, email delivery) under confidentiality and data-protection obligations.
  • Authorities or third parties when required by law or to protect our rights, users, or the public.
  • Business transfers (rare): in case of merger/restructuring, data may transfer under the same protections.

7) Data Retention

  • Contact/support data: kept as long as needed to respond and for limited record-keeping (e.g., 12–24 months), unless law requires longer/shorter.
  • Usage/analytics data: retained in aggregate or for a limited period necessary for analysis and security.
  • When data is no longer needed, we delete or anonymize it.

8) International Transfers

Your data may be processed outside your province or country. We take reasonable steps to ensure appropriate protections consistent with this Policy.

9) Security

We use commercially reasonable safeguards (HTTPS, access controls, minimal collection). No method is 100% secure, but we strive to protect your information.

10) Your Choices & Rights

  • Access/Update/Delete: You can request access to, correction of, or deletion of the information you provided (subject to legal limits).
  • Cookies: Manage via your browser settings; you can also decline non-essential cookies if a banner is shown.
  • Withdraw consent: If processing is based on consent, you may withdraw it at any time (this won’t affect prior lawful processing).

To exercise rights, contact us at contact@checklescobill.pk.

11) Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child provided data, contact us for removal.

12) Third-Party Links & Services

We link to external sites (e.g., the official LESCO/PITC billing portal). We are not responsible for their content or privacy practices. Review their policies before using those services.

13) Changes to This Policy

We may update this Policy from time to time. The updated version will be posted here with a new “Last updated” date. Significant changes may be highlighted on the site.

14) Contact Us

If you have questions or requests about this Privacy Policy or your data, contact:
Email: contact@checklescobill.pk