LESCO Helpline & Complaint Cell

Contact the LESCO helpline for outages, wrong billing, meter faults, payment disputes, or other service issues. LESCO runs central helplines plus office lines at HQ. For billing or technical complaints, keep your Reference No / Customer ID handy when you call or text.

Fastest contacts (LESCO):

  • UAN (Lahore code): 042-111-000-118
  • Toll-Free: 0800-00118
  • SMS (short code): 8118 (send your complaint with Reference No / address)

HQ Customer Service lines (landline):

  • Director Customer Services: 042-99204814
  • Manager Commercial: 042-99204850
  • Manager (S&I): 042-99204798

Tip: LESCO also advises using the numbers printed on the back of your bill for area-level escalation if needed. If an issue remains unresolved, you can approach NEPRA Consumer Affairs (regional office in Lahore).

LESCO Head Office (HQ) – Address & Timings

Address: 22/A Queen’s Road, Lahore (LESCO Headquarters)
Primary switchboard: 042-99204820–30, Ext. 100
Alt line: 042-99204801
Office hours: Mon–Fri ~08:00–16:00 (public sources list standard business hours; confirm on your bill/with HQ before visiting)

LESCO Service Areas & Customer Service Coverage

LESCO serves Lahore, Okara, Sheikhupura, Nankana, and Kasur districts, operating multiple operation circles with divisional/sub-divisional offices and customer care centres for billing corrections, meter applications, and complaint handling.

Government guidance notes that Customer Care Centres exist at Sub-Division, Division, Circle, and HQ levels to facilitate corrections, new connections, and complaints.

How to Lodge / Track a Complaint

  1. Call / SMS one of the central helplines above (fastest for outages & billing).
  2. Visit or ring your local office (numbers on the back of your bill) for meter, billing, or field services.
  3. Escalate to NEPRA Consumer Affairs if unresolved: NEPRA Regional Office, 212 National Tower, Opp. LDA Plaza, Edgerton Road, Lahore.

When You Don’t Need the Helpline

For a duplicate bill or to check your latest bill online, use LESCO’s online bill systems or trusted portals—no call required. (Always prefer official or HQ-listed resources.)